Have you had trouble with Charter Communications?
June 3, 2009
Well, this one is a personal issue/problem. We have Charter Communications in this area of southern wisconsin. I have been having some billing issues and have tried repeatedly to reach somebody to no avail until this morning. It took me three days to reach a live person, was transfered several times, hung up on once, given 3 different toll free numbers to call. I finally started asking for the corporate headquarters phone number and/or the Escalation Department and apparently the customer service people guard these numbers with their lives. I searched online for a half hour and FINALLY found the corporate office phone number. So after all my frustration, tears, anger and rage at this company I have decided to SHARE this phone number with all of you! If you are having trouble with Charter Communications and cannot resolve your issue with customer service or any of the other places they transfer you to, call this number and follow the easy instructions to the ESCALATION DEPARTMENT. That number is:1(314)965-0555. I feel I am doing my part to help all charter communications customers in providing this phone number! I also just filed a complaint with the Better Business Bureau…. we shall see what happens there!
Thanks to All!
The Domestic Goddess
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normally the retention department is pretty good at getting issues fixed that’s what area I am in… is option 5 i think and it would be to transfer or disconnect service hope that helps a little
Comment by charter rep — June 3, 2009 @ 9:43 pm
Look, doing TELEMARKTING for charter, comcast, and time warner- TELL THEM U ARE GOING TO DISCONNECT YOUR SERVICE- That is when they truely pull out the best deals for you- to keep you as a customer. The escalations department is where we send people that are super mad, that we can not get called down- they say they are supervisers- in all reality, they have the same promos as all agents. Retentions is where you really want to go- tell them u have had it with the billing issues, and u are going to disconnect and you are going to switch to direct/dish, and they should pull out all stops to retain your buisness with them!!
Comment by Dawn — June 6, 2009 @ 9:47 am
To update everyone: The woman I spoke with in the Escalation Dept. was very nice and polite, she did exactly what she said she was going to do. So far, the issue seems to be solved, but we here at home will give it a couple weeks and see if it stays that way.
Comment by The Domestic Goddess — June 6, 2009 @ 3:09 pm
I HATE CHARTER!!! I had time warner cable for 8 years and loved them! then we moved out of their area and landed smack dab into a charter controlled area- awful customer service-theft-fraud through billing- you name it…I am so fed up i am ready and willing to give up my service entirely than to have to deal with this bozos…thank you for the number- perhaps someone with a brain will answer at that one, although i highly doubt it. Charter, you need to take your monopoly to india where you belong–we don’t need your ripp off tactics here.
Comment by aimee — February 10, 2010 @ 2:44 pm